Refund Policy

Your 30-Day Choice

In administering this policy, scrubdaddyharbor confirms that customers have 30 days from delivery to ask for a return without giving a reason; at the same time, an exchange may be requested during that same 30-day period.

Cancellation Before Shipment

For transparency, scrubdaddyharbor records that a customer may ask to cancel before the order ships; at the same time, a shipped order moves to the rules stated in the Refund Policy.

Items Outside the Voluntary Return Program

For customers shopping with scrubdaddyharbor, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; as a related safeguard, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

When Approved Funds Are Returned

Customers dealing with scrubdaddyharbor should understand that the store sends approved funds to the original payment method no later than 5-10 business days after approval; additionally, a bank or card issuer may need additional time to post the credit; as a related safeguard, approval follows receipt and a reasonable inspection of the returned item.

How to Request a Return

The documented approach of scrubdaddyharbor is as follows: approved requests receive a prepaid return label or another no-cost return method; customers should first contact support@scrubdaddyharbor.shop or 512-660-5422; items must not be sent until return authorization has been issued.

No Restocking Fee

The customer-facing practice followed by scrubdaddyharbor is that no restocking fee is charged for an approved return or exchange.

Where Approved Returns Go

The customer-facing practice followed by scrubdaddyharbor is that the default return address is 400 W Elm St, Allerton, Iowa, 50008, United States; additionally, customers should use another facility only if written authorization identifies it.

Who Pays Return Shipping

As part of the service commitment made by scrubdaddyharbor, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; where relevant, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

How to Reach the Merchant

As part of the service commitment made by scrubdaddyharbor, the store telephone number is 512-660-5422; where relevant, the published contact email is support@scrubdaddyharbor.shop; as a related safeguard, scrubdaddyharbor is the merchant responsible for this storefront; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 400 W Elm St, Allerton, Iowa, 50008, United States.

No Restocking Fee

Approved returns and exchanges are processed without any restocking fee. The merchant provides a free prepaid return label for every approved return or exchange. The same merchant-paid process applies to damaged, defective, incorrect, incomplete, or missing products.